Support Portal

Do the resistance buttons on the handlebars or the fixed arms not work?  First check whether the cables are properly connected. The cables from the display...

Do you have an E1 error on your display?  With an E1 error it often happens that the values required for a test or a program do not come through or do not ...

If your exercise bike or elliptical cross trainer makes a squeaking or creaking noise, check the following: Elliptical cross trainer  Squeaking or crea...

If the heart rate sensors do not work or work poorly, check the following:  Are all cables connected properly?  Check that the cables coming out of t...

When measuring the heart rate via handles during your training, a deviating value often arises. This has to do with the fact that a heart rate measurement v...

If you start the exercise bike/elliptical cross trainer, but the screen turns off after a few seconds, check the following: Make sure all apps that the p...

If the display of the exercise bike/elliptical bike flashes on and off, the adapter is defective. You can order a new adapter from us.

If the display of your exercise bike/crosstrainer goes crazy (for example, the display automatically goes from U1 to U4 at a rapid pace), there is a short c...

Does your fitness device wobble or is it not level? Adjustable feet are incorporated at the bottom of the front and rear leg. By turning it you can adjust t...

If you have an elliptical/exercise bike with an electromagnet system and it no longer provides resistance, first check whether you are using the correct ada...