If your heart rate belt does not connect to the device, check the following:


Have you purchased the correct heart rate belt?

Our products work with either a bluetooth heart rate belt or a 5 kHz frequency heart rate belt. On our website you can find which heart rate belt you should use in the product specifications of the product.

Is the 5kHz heart rate belt uncoded? 

If you need a 5kHz heart rate belt, make sure it is uncoded. Our cardio machines only support uncoded heart rate belts.

Are you wearing the belt correctly? 

You should wear the heart rate belt tight and moisten the sensors slightly.

What to try next:

Sometimes it helps to forget or delete other bluetooth devices that are in your memory. 

Try replacing the battery.