Support Portal

Orders 3

• Do I have to create an account when placing an order?
• What happens to my personal data?
• What are the payment options?

Returns 5

• How do I return my product?
• How long do I have to return a product?
• What does returning the product cost?
• How long will it take before I get my money back?
• What should I do if a product is delivered damaged or defective?

Registration 2

• Where can I find the serial number of my product?
• How do I register my product for warranty?

Warranty 6

• What is the warranty per product?
• Do I get a warranty if I bought the product from an unofficial Flow Fitness brand dealer?
• What is the warranty for repairs?
• What is the warranty on ordered parts?
• What is the warranty for a second-hand product?

See all 6 articles

Shipping 3

• When do I receive my order?
• Where is the product delivered?
• Can I still adjust the delivery date after ordering?

Installation 4

• Can I have my ordered product installed?
• Can my product be installed in the attic?
• When will the product be installed?
• Can I install the product myself?

My appointment 4

• How can I request a service appointment?
• How do I change or cancel my technician appointment?
• When will the technician come?
• What does a technician visit cost?

Treadmills 3

• General maintenance
• How often should I lubricate the treadmill?
• When should the running belt be centered and tensioned?

Treadmills 10

• The treadmill display does not turn on
• The treadmill is not responding
• My treadmill does not run smoothly or is out of centre
• There is a message on the screen that I need to lubricate the treadmill
• I feel static shocks when I hold the treadmill

See all 10 articles

Exercise bikes and ellipticals 9

• The + and - resistance buttons do not work
• There is an error code on the display
• The exercise bike/elliptical trainer makes a squeaking/cracking sound
• The heart rate sensors in the handles do not work or work poorly
• The heart rate gives an abnormal value

See all 9 articles

Speed bikes 2

• Stelvio Racer m: squeaking sound when chaning resistance
• The display turns off after a few seconds

Accessories 2

• The heart rate belt does not connect to the device
• Heart rate belt values ​​are not stable or incorrect

Ordering parts 1

• How do I order a part for my product?

Contact: we are happy to help! 3

• Send an e-mail
• Call us
• Send a package back