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Orders and returns
Do I have to create an account when placing an order?
What happens to my personal data?
What are the payment options?
How do I return my product?
How long do I have to return a product?
What does returning the product cost?
How long will it take before I get my money back?
What should I do if a product is delivered damaged or defective?
Registration and warranty
Where can I find the serial number of my product?
How do I register my product for warranty?
What is the warranty per product?
Do I get a warranty if I bought the product from an unofficial Flow Fitness brand dealer?
What is the warranty for repairs?
What is the warranty on ordered parts?
What is the warranty for a second-hand product?
See all 6 articles
Shipping and installation
When do I receive my order?
Where is the product delivered?
Can I still adjust the delivery date after ordering?
Can I have my ordered product installed?
Can my product be installed in the attic?
When will the product be installed?
Can I install the product myself?
How can I request a service appointment?
How do I change or cancel my technician appointment?
When will the technician come?
What does a technician visit cost?
How often should I lubricate the treadmill?
When should the running belt be centered and tensioned?
Problems and malfunctions
The treadmill display does not turn on
The treadmill is not responding
My treadmill does not run smoothly or is out of centre
There is a message on the screen that I need to lubricate the treadmill
I feel static shocks when I hold the treadmill
See all 10 articles
Exercise bikes and ellipticals
The + and - resistance buttons do not work
There is an error code on the display
The exercise bike/elliptical trainer makes a squeaking/cracking sound
The heart rate sensors in the handles do not work or work poorly
The heart rate gives an abnormal value
See all 9 articles
Stelvio Racer m: squeaking sound when chaning resistance
The display turns off after a few seconds
The heart rate belt does not connect to the device
Heart rate belt values are not stable or incorrect
How do I order a part for my product?
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