Knowledge base

Orders (3)

• Do I have to create an account when placing an order?
• What happens to my personal data?
• What are the payment options?

Returns (5)

• How do I return my product?
• How long do I have to return a product?
• What does returning the product cost?
• How long will it take before I get my money back?
• What should I do if a product is delivered damaged or defective?

Shipping (3)

• When do I receive my order?
• Where is the product delivered?
• Can I still adjust the delivery date after ordering?

Registration (2)

• Where can I find the serial number of my product?
• How do I register my product for warranty?

Warranty (7)

• Warranty policy
• What is the warranty per product?
• Do I get a warranty if I bought the product from an unofficial Flow Fitness brand dealer?
• What is the warranty for repairs?
• What is the warranty on ordered parts?

My appointment (4)

• How can I request a service appointment?
• How do I change or cancel my technician appointment?
• When will the technician come?
• What does a technician visit cost?

Treadmills (3)

• General maintenance
• How often should I lubricate the treadmill?
• When should the running belt be centered and tensioned?

Treadmills (10)

• The treadmill display does not turn on
• The treadmill is not responding
• My treadmill does not run smoothly or is out of centre
• There is a message on the screen that I need to lubricate the treadmill
• I feel static shocks when I hold the treadmill

Exercise bikes and ellipticals (10)

• The + and - resistance buttons do not work
• There is an error code on the display
• The exercise bike/elliptical trainer makes a squeaking/cracking sound
• The heart rate sensors in the handles do not work or work poorly
• The heart rate gives an abnormal value

Speed bikes (2)

• Stelvio Racer m: squeaking sound when chaning resistance
• The display turns off after a few seconds

Accessories (2)

• The heart rate belt does not connect to the device
• Heart rate belt values ​​are not stable or incorrect

Ordering parts (1)

• How do I order a part for my product?

Contact: we are happy to help! (3)

• Send an e-mail
• Call us
• Send a package back

Support videos (0)

Exercise bike instruction videos (5)

• Installing resistance cable - manual bike
• Adjusting a resistance cable - manual bike
• Assemble the stabilizer
• Replacing the pedals
• Assemble the handlebar

Treadmill instruction videos (1)

• Lubricating the running belt

Elliptical instruction videos (1)

• Assemble the stabilizer

Exercise bikes (34)

• Handleiding NOW HT2.5
• User manual Prestige Stelvio Pro i
• User manual NOW CT2.5
• User manual NOW CT2.5i
• User manual NOW HT2.5i

Speed Bikes (1)

• User manual Racer DSB600i

Ellipticals (24)

• User manual Glider DCT2500
• User manual Glider DCT2500i
• User manual Perform X2i
• User manual Glider DCT125
• User manual Glider DCT200i

Treadmills (16)

• User manual PERFORM T2i
• User manual Runner DTM300i
• User manual Runner DTM400i
• User manual Walker DTM100i
• User manual PERFORM T3i

Rowing machines (11)

• User manual Driver DWR2500i
• User manual Como Water w
• User manual Driver DMR150
• User manual Driver DMR250
• User manual Driver DMR500

Fitness Accessoires (9)

• User manual Ab Shaper AS20
• User manual heart rate monitor armband FFA20003
• User manual heart rate chest belt FLO26001
• User manual Bluetooth Body Analyzer Scale BS50
• User Manual Mini Stepper MS10

Strength (1)

• User manual Flow Fitness Foldable Multi Bench SMB50