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Knowledge base
Orders and returns
Orders
3
Do I have to create an account when placing an order?
What happens to my personal data?
What are the payment options?
Returns
5
How do I return my product?
How long do I have to return a product?
What does returning the product cost?
How long will it take before I get my money back?
What should I do if a product is delivered damaged or defective?
Registration and warranty
Registration
2
Where can I find the serial number of my product?
How do I register my product for warranty?
Warranty
6
What is the warranty per product?
Do I get a warranty if I bought the product from an unofficial Flow Fitness brand dealer?
What is the warranty for repairs?
What is the warranty on ordered parts?
What is the warranty for a second-hand product?
View all 6
Shipping and installation
Shipping
3
When do I receive my order?
Where is the product delivered?
Can I still adjust the delivery date after ordering?
Installation
4
Can I have my ordered product installed?
Can my product be installed in the attic?
When will the product be installed?
Can I install the product myself?
Service appointment
My appointment
4
How can I request a service appointment?
How do I change or cancel my technician appointment?
When will the technician come?
What does a technician visit cost?
Maintenance
Treadmills
3
General maintenance
How often should I lubricate the treadmill?
When should the running belt be centered and tensioned?
Problems and malfunctions
Treadmills
10
The treadmill display does not turn on
The treadmill is not responding
My treadmill does not run smoothly or is out of centre
There is a message on the screen that I need to lubricate the treadmill
I feel static shocks when I hold the treadmill
View all 10
Exercise bikes and ellipticals
10
The + and - resistance buttons do not work
There is an error code on the display
The exercise bike/elliptical trainer makes a squeaking/cracking sound
The heart rate sensors in the handles do not work or work poorly
The heart rate gives an abnormal value
View all 10
Speed bikes
2
Stelvio Racer m: squeaking sound when chaning resistance
The display turns off after a few seconds
Accessories
2
The heart rate belt does not connect to the device
Heart rate belt values are not stable or incorrect
Parts
Ordering parts
1
How do I order a part for my product?
Contact
Contact: we are happy to help!
3
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Send a package back
User Manuals
Exercise bikes
1
User manuals
Speed Bikes
1
User manuals
Ellipticals
1
User manuals
Treadmills
1
User manuals
Rowing machines
1
User manuals
Fitness Accessoires
1
User manuals
Strength
1
User manuals